Technology

Artificial Intelligence Big Data Cloud Computing Cyber Security Data Management Electronics Enterprise & Network Technology Financial Technology Hardware Mobile & Wireless Nanotechnology Semiconductor Software Telecommunications
News Release Digital Asset Direct

LineSwings launches to help gamblers analyze betting opportunities during games

LineSwings

On the heels of legalized sports betting becoming a reality on mobile devices in 12 states plus Washington D.C., LineSwings launches as an innovative startup to help bettors analyze lines during games. LineSwings offers exclusive data and graphs of the live lines and money lines throughout NFL, NBA, MLB, NHL and NCAA men’s basketball games. As a Philadelphia-based company, the new service is now available nationwide as a free service at LineSwings.com and via their iOS app in the App Store. An app for Android devices is in development. “Live in-game betting is one of the fastest growing types of gambling,” said Patrick Dougherty, Managing Partner of LineSwings. “The information we offer at LineSwings can’t be found via the sportsbooks. LineSwings.com and our app provides sports gamblers an interface for tracking, analyzing and seizing opportunities.” In addition to providing real-time analytics, LineSwings users can be alerted via text or app notification when the line undergoes a significant swing during the game. For example, on Nov. 1, 2020, the Los Angeles Rams opened as a 3.5-point favorite over the Miami Dolphins. With the Dolphins leading 28-10 in the 2nd quarter, the line swung to make the Rams 16.5-point underdogs. When the underdog becomes the favorite, the line is considered inverted. The Rams came back in the game and lost by only 9. If a user set their alerts for either a 14+ point spread differential or a 14+ point inversion, he or she would have been notified in real time. LineSwings was founded by Philadelphia businessmen Dan Abato, Patrick Dougherty and Mike Rosenello, owners of ADR Technologies, LLC. They saw an opportunity to create LineSwings shortly after sports gambling became legal on mobile devices in their home state of Pennsylvania. Since LineSwings is not a sportsbook, sports fans can enjoy the data and analytics in all 50 states and around the world. As of Dec. 15, sports betting is legal on mobile devices in the following 12 states: Pennsylvania, New Jersey, Illinois, Indiana, Nevada, Rhode Island, Tennessee, Oregon, Colorado, West Virginia, Iowa and New Hampshire. Michigan will be added to that list in the coming weeks. Additional states are expected to approve sports betting on mobile devices in 2021. LineSwings consumers can make use of the information to become a smarter gambler by placing bets with their preferred sportsbook. LineSwings does not take bets. About LineSwings LineSwings is a sports gambling analytics company that offers exclusive data and graphs of the live betting lines and money lines throughout NFL, NBA, MLB, NHL, and NCAA men’s basketball games. Based in Philadelphia, LineSwings is available worldwide as a free service at LineSwings.com and their iOS app via the App Store. To learn more about LineSwings, visit their FAQ page at LineSwings.com/welcome/faq. Contact Details Eric Nemeth +1 602-502-2793 nemeth.eric@gmail.com Company Website https://www.lineswings.com/

December 15, 2020 08:07 AM Eastern Standard Time

OVER 20 NONPROFITS BENEFIT FROM NEST NURTURES IN 2020

NEST

NEST, the leading national integrated facilities management company, announced that 25 charities have benefited from over $70,000 in cash donations through their philanthropic division NEST Nurtures. The recipients were selected by NEST’s retail partners as a way to support charities doing important work across the U.S. During the pandemic, beneficiaries of the initiative included Children’s Hospital of Philadelphia (selected by Five Below), Northeast Ohio Black Health Coalition (selected by JOANN), Ticket to Dream Foundation (selected by Mattress Firm) and The Doe Fund (selected by Steve Madden). NEST’s CEO Rob Almond recently organized a virtual networking event with representatives from the nonprofits that received funding from NEST Nurtures. The keynote speaker for the event was Chris “Handles” Franklin, a professional basketball player for the Harlem Globetrotters and founder of the Chris “Handles” Franklin Foundation. Nonprofit leaders shared inspirational stories about overcoming challenges they continue to face amidst the pandemic. “At NEST, philanthropy has been part of our DNA for 25 years,” said Almond. “But this year is clearly different with so many people in need. We leaned on our retail partners to select incredible charities across the country and, as a result, we’ve developed long lasting relationships with amazing people doing unprecedented work.” The following is a list of nonprofits that received a donation from NEST Nurtures in 2020: Boys & Girls Club of America Boys & Girls Club of Broward County Boys & Girls Club of San Gabriel Valley Children’s Hospital of Philadelphia Chris “Handles” Franklin Foundation Community Crisis Center, Inc. Congregation Torat Emet Dress for Success Epilepsy Foundation GenYouth Make a Wish Foundation National Multiple Sclerosis Society No Kid Hungry Northeast Ohio Black Health Coalition Project Lemonade PDX Safe-Sound Share Food Program Spirit of Children St. Jude The Doe Fund The Little Bit Foundation Ticket to Dream Foundation United Inner City Services Wichita Children’s Home Women’s Community Revitalization Project In July of 2020, NEST established NEST Nurtures as a new division of their company that focuses on supporting nonprofits and improving communities around the country. NEST Nurtures’ goal is to expand on the company’s philanthropic endeavors that NEST has fulfilled since they were founded in 1994. The National Multiple Sclerosis Society and Ronald McDonald House Charities have been longtime beneficiaries of NEST. As retailers across the U.S. and Canada continue to respond to the pandemic, NEST is working with retailers to keep their doors open and regain consumer confidence. From decreasing facility management expenses to streamlining operations, NEST is developing industry leading facility management strategies for more than 40 retail clients. NEST manages approximately 60,000 individual retail locations in North America. NEST is the pioneer of the Integrated Facilities Management (IFM) industry in the United States and Canada since 1994. NEST’s Integrated Facilities Management solution pairs financial acumen and business analytics with a strategic consultative approach. Real-time data, reporting and analytics technology empowers business leaders and facility management teams with the informed insights that enable them to make smarter decisions. To learn more about NEST, visit enterNEST.com or follow NEST on LinkedIn. Contact Details Eric Nemeth +1 602-502-2793 nemeth@ericpr.com Company Website https://www.enternest.com/

December 15, 2020 08:07 AM Eastern Standard Time

Video

Velocity Global appoints ADP veteran Jim Birch to modernize International PEO payroll

Velocity Global

Velocity Global, the leading provider of global expansion solutions, today announced global payroll veteran, Jim Birch, as vice president of Global Payroll and Product Strategy. Birch joins Velocity Global to lead cutting-edge strategies to streamline Employer of Record payroll execution for midmarket and enterprise clients. Birch joins Velocity Global from ADP, a leader in global payroll solutions, where he led product management and the user experience for automated payroll processes across ADP’s Streamline-Celergo multicountry payroll services. For a decade prior, Birch grew operations at Celergo before ADP acquired it in 2018. “Jim applies his world class know-how to scale global payroll operations for our clients,” said José Montero, Velocity Global chief operating officer. “For an Employer of Record, global payroll requires intricate coordination with clients and their HR platforms. As remote teams drive the largest workforce shift in recent memory, Jim will connect our payroll operations with backend name-brand payroll platforms for our clients, and make our solutions more accessible to enterprises.” Clients rely on Velocity Global’s expertise and global infrastructure to hire internationally without the cost or complexity of setting up their own foreign legal entities. As a strategic partner offering International Professional Employer Organization (PEO) services, Velocity Global serves as an employer of record to manage in-country compliance, payroll, and benefits for its clients’ supported employees. “Payroll is equivalent to the last-mile delivery of a paycheck -- it must be frictionless for the employer and the supported employee,” said Birch. “Today, the International PEO model mainly serves growth companies as they expand globally with speed and limited investment. I am energized to scale our global payroll operations to connect with enterprise platforms as corporations seek that same flexibility.” For 15 years, Birch led and integrated global payroll processes; led IT network, software development, and product management; and managed client services and a global network of payroll providers. He held international assignments serving as managing director of Celergo’s London, Singapore & Hungary regional offices. Jim will report to Velocity Global’s Chief Operating Officer, José Montero. View a biography for Jim Birch and other leaders at Velocity Global. ABOUT VELOCITY GLOBAL Velocity Global helps companies grow globally. Founded in 2014, Velocity Global’s clients rely on its expertise and global infrastructure in 185 countries to hire compliantly around the world, increase revenue, scale efficiently, and access global talent. Named a “Leader” in Global Employer of Record services by prominent analyst firm NelsonHall, Velocity Global is a strategic partner to its clients with comprehensive services led by its core offering of International PEO as well as Immigration, Entity Setup and Support, Global Talent Acquisition, and Consulting. Velocity Global is headquartered in Denver, Colorado, with regional headquarters in Amsterdam and Singapore, and local employees in 14 countries. Contact Details John Hall +1 720-650-4348 johnhall@velocityglobal.com Company Website https://velocityglobal.com/

December 14, 2020 07:02 AM Mountain Standard Time

Image

VTS TEAM RECOGNIZED BY GLOBEST AS TOP INFLUENCER IN COMMERCIAL REAL ESTATE MARKETING & COMMUNICATIONS 2020

VTS

VTS, the commercial real estate (CRE) industry’s leading leasing, marketing, and asset management platform, today announced its marketing and communications team has been recognized on GlobeSt’s 2020 list of the Top Influencers in CRE Marketing & Communications. This annual award aims to highlight commercial real estate marketing and communications professionals that successfully scale companies and continually drive the CRE industry’s success. VTS’ marketing and communications team consists of 23 team members. Led by Amy Millard, Chief Marketing Officer, the team’s leadership consists of Stephanie Chan, Senior Vice President of Marketing, Skye Fulkerson, Senior Director of Demand Generation, Cassandra Vitelli, Senior Director of Product Marketing, Katie Higgins, Director Public Relations and Content, and Samantha Taube, Director of Marketing Operations and Strategy. Together they have spearheaded needle-moving campaigns enabling VTS to transform CRE. “Led by Amy Millard, our entire marketing and communications team bring unmatched expertise and dedication to their roles. It’s been impressive to see how their innovative and strategic approach has positioned VTS both as a leader in commercial real estate and on the national technology stage,” stated Nick Romito, CEO and co-founder of VTS. “To be recognized with this honor is only confirmation of what I have seen them bring to the table each day.” GlobeSt representatives selected this year’s honorees from an accomplished and diverse pool of submissions. VTS’ marketing and communications team was selected for its dynamic ability to leverage innovative marketing techniques, plan strategically, research thoroughly, and brand purposefully. In 2020 alone, in addition to generating demand, managing the pipeline, implementing strategic growth and positioning the brand, they launched VTS Market and Marketplace, VTS Data, the VTS Office Demand Index (VODI), and VTS Retail. “It’s an incredible honor to be named to GlobeSt’s prestigious list of CRE’s top influencers in marketing and communications and I’m very proud of our entire team,” Amy Millard, Chief Marketing Officer of VTS said. “Combined, our diverse team has 150+ years of industry experience and an incredibly unique set of skills. That experience, in tandem with their drive and positive, fearless attitudes are undoubtedly a driving force behind VTS’ accomplishments.” Since its founding in 2012, VTS has revolutionized commercial real estate – one of the world’s largest and least tech-enabled asset classes. VTS established the technology category of leasing and asset management and enables today’s landlords and brokers to manage the end-to-end leasing process and tenants from any device. VTS offers solutions for owners of office, retail, and industrial space, and is driving the meaningful industry-wide shift towards using real-time data to make portfolio decisions. Today, more than 12 billion square feet of commercial real estate–an amount equivalent to roughly 20 NYCs in size–is managed on VTS, including one in every three office buildings in the U.S. More than 45,000 users across more than 40 countries use VTS to convert leads to leases 41% faster and build data-led asset strategies, transforming their leasing and asset management processes. VTS has eight out of 10 of the world’s largest property owners as clients, boasting an impressive roster of global leaders like Blackstone, Brookfield, LaSalle Investment Management, Hines, Boston Properties, Oxford Properties, JLL, and CBRE. About VTS: VTS is commercial real estate’s leading leasing, marketing and asset management platform where the industry comes to make deals happen and real-time data comes to life. The VTS Platform captures the largest first-party data source in the industry, which delivers real-time insights that fuel faster, more informed decision making and connections throughout the deal and asset lifecycle. VTS Data, the industry’s only forward-looking market dataset, and VTS Market and Marketplace, the industry’s first integrated online marketing solution, give landlords, brokers, and tenants unparalleled visibility into real-time market information and the direct connectivity to execute deals with greater speed and intelligence at every point in the planning, marketing, leasing, and asset management cycle. More than 60% of Class A commercial space in the US and 12B square feet of commercial real estate globally is managed on the VTS platform. Our user base includes over 45,000 CRE professionals including respected industry leaders like Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, Boston Properties, Oxford Properties, JLL, and CBRE. To learn more about VTS, and to see our open roles, visit www.vts.com. About GlobeSt: GlobeSt is a premier online destination for original and timely commercial real estate content that delivers trusted, relevant real-estate news and insights, effectively providing our audience with a 360-degree view of the industry. GlobeSt provides commercial real estate owners, investors, developers, brokers and finance professionals with comprehensive coverage, analysis and best practices necessary to innovate and build their businesses. GlobeSt celebrates those that are adapting and succeeding in new ways, translate the impact of macro issues, local market trends and emerging technologies into digestible, shareable information that can be immediately put into real-life practice. Contact Details Elise Szwajkowski +1 212-402-3495 eszwajkowski@marinopr.com Company Website https://www.vts.com/

December 11, 2020 09:00 AM Eastern Standard Time

Last Minute Gift Ideas from Anna De Souza

YourUpdateTV

The holidays are here and everyone is scrambling to make sure they’re ready. Recently, Tech and Lifestyle Expert, Anna De Souza, teamed with YourUpdateTV to discuss some of her favorite gift options this holiday season. A video accompanying this announcement is available at: https://youtu.be/_bVyBPBDlEg Treating Loved Ones…and Yourself After a long year, everyone could use some pampering and that means taking care of our skin, especially those areas we typically forget, like the neck and décolleté. The Strivectin Uplifing Wonder Duo includes a full size version of the #1 selling cream exclusively for the neck and décolleté, TL Advanced Tightening Neck Cream PLUS, clinically proven to visibly brighten and improve wrinkles and crepiness. It also includes the new Peptight 360° Tightening Eye Serum, which targets loss of contour and crepey skin, as well as sagging of the upper eyelids. Give the Gift of Good Sleep In a year unlike any other there’s been a rise in the number of people experiencing disrupted sleep, in fact, Google searches for ‘what to do when you can’t sleep’ are up 120%. Good sleep is the foundation for good health and This Works, has hand-selected their star sleep aids into a luxurious gifting collection, designed to help you switch off, for better sleep. Each set is infused with their signature sleep Superblend – a blend of essential oils from calming Lavender to soothing Vetivert and sleep-inducing Chamomile – proven to help you fall asleep faster and wake feeling more refreshed. Gift Experiences People are traveling less for the holidays, and may have not made it to the places they love to vacation this year. Here’s a great idea to bring ‘a little bit of the beach’ to that special family, friend or colleague. Topsail Steamer is the fun you’ll want to gift up this season. Their Bay Buckets are filled with wild-caught seafood from the NC coast, andouille sausage & fresh veggies and arrive in a single-use, fully recyclable pot, you just add water or your favorite beer or wine then cook it directly on your stovetop. In just 45 minutes you have an authentic coastal seafood feast, without all the sand in your sandals. Everything is included, even the brown paper to spread out on the table. Their seasonal offerings now include holiday bundles that include cornbread and pie, too! Update Your Fitness Routine The six-in-one kettlebell from JAXJOX, the KettlebellConnect 2.0, is part resistance training system, part digital coach. It really feels like you’re exercising in the future. Users can change the weight through the app, or on the LED screen on the front of the system – it can go from 12lbs to 42lbs in just three seconds. The on-demand workouts are tracked with built-in motion sensors that track reps, power, sets, and time – making this the perfect gift for anyone trying to find a workout regimen that will keep them accountable. For more information, visit AnneDeSouza.com About Anna De Souza Anna De Souza is a digital and broadcast journalist, producer, and editor covering beauty, style, technology and lifestyle. Uncovering tomorrow’s trends today, Anna is lucky enough to test wearables that calculate calories through your skin, report on the latest runway trends as they unfold, and slather on beauty innovations that may soon earn its keep in a bathroom cabinet near you. Anna is currently a host for Yahoo! Life and contributes to The TODAY Show, The Dr. Oz Show, Access Hollywood, Good Morning America, the Rachael Ray Show, New York LIVE on NBC, FOX & Friends, WCBS-NY, FOX’s Good Day Philadelphia, the PIX Morning News, Martha Stewart Radio, Fast Company, U.S. News & World Report, Allure, the New York Post, has covered the red carpet live and also serves as a brand spokesperson on QVC. About YourUpdateTV: YourUpdateTV is a social media video portal for organizations to share their content. It includes separate channels for Health and Wellness, Lifestyle, Media and Entertainment, Money and Finance, Social Responsibility, Sports and Technology. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

December 10, 2020 02:00 PM Eastern Standard Time

Video

Comodo Announces Open Seas as Newest MSSP Partner

Comodo

Comodo, the world’s leader of next-generation cybersecurity announced a partnership with Open Seas, a leading UK based technology consulting firm. Together Comodo and Open Seas will bring Comodo's cybersecurity solutions, including the Dragon platform, with advanced endpoint protection (AEP), SOC-as-a-Platform (SOCaaP™), and Managed Detection and Response (MDR), to the marketplace. “We previously utilized another EDR solution to provide our MDR service, but since they were acquired in October of 2019, we’ve needed a replacement solution. We evaluated a number of vendors but Comodo’s solution gave us the most comprehensive multi-layered IT security stack with a single console,” said Jason Kent, Director at Open Seas. He continued, “It offers many other security layers in addition to our prime EDR/MDR offering, which allows us to truly offer an outsourced SOC as a service to SMEs and MSPs and brings cyber expertise to customers who couldn’t traditionally consider an MDR service. The combination of Open Seas and the technology from Comodo presents customers with an unprecedented powerful cyber solution never before seen in the sector.” Comodo’s Dragon platform with AEP is a complete cloud-native framework that delivers a zero-trust architecture to protect and defend endpoints. Its patent-pending auto containment technology has active breach protection that neutralizes ransomware, malware, and cyber-attacks. The auto containment runs an unknown executable in a kernel API virtualized mode, thereby offering attack surface reduction (ASR) which neutralizes ransomware attacks. The Dragon Platform also utilizes a Default Deny security posture with Default Allow usability to provide a most comprehensive protection against zero-day threats while having no impact on end-user experience or workflows. Comodo’s Valkyrie is a file verdict system that analyzes and gives a trusted verdict for every file- no other company will analyze and give a trusted verdict for 100% of files on the network. What differentiates it from traditional signature-based malware detection techniques is that it conducts several analyses using run-time behavior and hundreds of features from a file and based on analysis, results can warn users against malware undetected by classic AV products. “Having access to Comodo’s Valkyrie AI with their IT security team for MDR means we can grow our endpoints under management without having to add as many of our own specialists. This allows us to finally offer a true 24/7 service to our customers,” Jason continued. Comodo’s MDR is a 24/7 Security Operations Center delivered as a Service (SOCaaS). It provides a team of security researchers that extends a company’s IT team to safeguard IT systems and infrastructure. Using Comodo SIEM and endpoint management technologies along with threat intelligence from the Comodo Threat Lab, our security experts hunt for vulnerabilities, continuously monitoring IT systems for indications of compromise, and contain advanced threats. Alan Knepfer, President and Chief Revenue Office at Comodo said, “Partnership with Comodo gives access to the only cybersecurity that neutralizes zero-day threats and stops undetectable threats that AI, ML, and other technologies miss.” About Open Seas We’re Open Seas. A technology consulting firm founded on almost 30 years of industry experience, strategic vision, and an obsessive commitment to customer service. Open Seas specializes in business systems from around the world. As a bridge between customers and suppliers, we aim to find the best technical solutions to meet your business needs. We have the ability to offer software that meets your exact requirements, we offer solutions to best fit your needs. For more information visit https://www.openseas.co.uk/ About Comodo Comodo is the world’s leader of next-generation open source cybersecurity, with the industry’s most disruptive innovations. We help customers stop breaches with groundbreaking auto containment technology that neutralizes ransomware, malware and cyber-attacks. Our complete cloud-native framework delivers a zero-trust architecture with active breach protection for the most comprehensive defense against zero-day threats. Comodo’s cybersecurity products maximize intelligent sharing between every component of the platform, therefore providing superior security. We are the only company that analyzes and gives a trusted verdict for 100% of files on a network. Comodo leverages innovation to celebrate and support the cybersecurity community by offering the very first open source endpoint detection and response (EDR). We believe that an open source model using community-powered collaboration will ensure that every organization has access to the industry’s most sophisticated EDR. Headquartered in Clifton NJ, Comodo’s global development team and threat intelligence laboratories deliver innovative, category leading, security solutions for thousands of companies’ endpoints, network boundaries, and internal networks. For more information visit https://www.comodo.com/ Contact Details Carolyn Muzyka +1 973-859-4000 carolyn.muzyka@comodo.com Company Website http://www.comodo.com

December 10, 2020 11:12 AM Eastern Standard Time

Video

Intapp and Fireman & Company strike strategic partnership, offering unrivalled knowledge management consultancy

Intapp

Intapp, the leader in connected firm management solutions for professional and financial services firms, is excited to announce a strategic partnership with Fireman & Company, renowned for its unparalleled expertise in helping law firms and legal departments achieve performance excellence through superior knowledge management strategies. The partnership weds Fireman’s decades of wide-ranging legal industry knowledge management expertise with the state-of-the-art legal tech of Intapp, enabling clients to drive revenue, productivity, and profitability improvements. With its connected client lifecycle management suite — OnePlace Marketing & Business Development — Intapp recognizes the need to bring its clients deep domain expertise in the provision of experience and knowledge management across multiple functions within law firms. “Fireman & Company are leaders in knowledge management, and their consultancy will become a central part of our OnePlace Marketing & Business Development suite, further improving our ability to support law firms in winning and new business and retaining engagements,” said Dan Tacone, Intapp President and Chief Client Officer. “Driving growth is also one of the principal functions our technology was designed to facilitate. The best decisions are made with a combination of data and human subject matter expertise, so this partnership represents a strengthening of that conviction.” Joshua Fireman, President of Fireman & Company, added: “We look forward to embarking on this partnership with Intapp; we see a huge amount of potential in the hybrid service we can provide to our mutual client base. Not only do our respective offerings complement one another in terms of client experience, but we share a goal of empowering legal and professional services firms by offering actionable insight to senior decision-makers and allowing them to drive their business forward.” For more information on the Intapp OnePlace Marketing & Business Development suite, please visit: intapp.com/marketing. About Fireman & Company Fireman & Company is a legal industry-focused management consulting firm. Its team members have decades of experience as leaders in the industry, working as attorneys, CIOs, CKOs, and experts in KM, LPM, process improvement, and pricing. The Fireman & Company team are trusted advisors to the world’s most innovative law firms and corporations, and our mission is to help our clients make substantial, distinctive, and lasting improvements in performance. For more information, visit firemanco.com. About Intapp Intapp powers connected firms. Trusted by more than 1,600 of the world’s top legal, investment banking, private capital, accounting, and consulting firms, Intapp offers end-to-end, cloud-based connected firm management software built for the unique needs of partner-led firms. Intapp helps enhance collaboration, unleash collective knowledge, transform decision-making, and fuel success. Our products and services span the entire engagement lifecycle — from strategy through origination and execution — to drive optimal outcomes. For more information, visit intapp.com. Contact Details Natalie Papaj +1 703-586-0048 natalie.papaj@intapp.com Company Website http://www.intapp.com

December 10, 2020 07:00 AM Eastern Standard Time

Richpanel raises funding to eliminate customer service tickets for ecommerce

Stockwood Strategy

Richpanel, a revolutionary customer service platform for the ecommerce industry, has raised an undisclosed investment as part of Sequoia Capital India’s Surge with the aim to eliminate customer service tickets with an “Amazon-like” customer account section. Founded in January 2019 and headquartered in both India and the US, Richpanel was created with the purpose of helping ecommerce companies scale business without hiring more agents. The platform allows merchants to design an account page on their online storefront where they can automate order tracking, exchanges, returns, cancellations, and any other scenario which would otherwise result in a support ticket. While tech giants like Amazon and Uber have made massive investments to automate their purchase & post purchase flows like “where is my order” and “change trip destination”, these kinds of queries result in support tickets for every other business. They rely on a team of agents and a ticketing system to handle them, creating costs and inefficiencies. Richpanel’s platform helps these businesses launch a self-service portal on their stores, allowing customers to perform actions without ever having to contact a support agent. This means businesses can scale their operations without constantly expanding their support team. “The first time I disputed a cancellation fee on a ride-sharing platform, I mentally prepared myself for a 15-minute-long chat with a support rep, but I was pleasantly surprised when the entire process took less than 60 seconds. This automated customer service support technology can save ecommerce businesses millions of dollars, and we felt there was a real need to productize this for everyone else,” said Amit RG, CEO at Richpanel “At Richpanel, our goal is to help clients eliminate unnecessary support tickets. Businesses have tried chatbots, FAQs and help center solutions, but what they need is a solution that does not ‘deflect’ customers but ‘resolves’ their issues. Currently, our platform is able to resolve 40-50% of incoming queries and we will take this up to 80% over the coming months,” Amit RG added. Richpanel is the next generation in customer service support and seeks to disrupt the help desk software market as well as customer care outsourcing services, where businesses are expected to spend $110b by 20241. The platform provides a seamless experience for both visiting customers and businesses to handle cases where customers need to speak with a human. The ‘agent inbox’ helps brands manage all their support channels - email, live chat, social media & phone - from one place. The integration with ecommerce platforms help agents see complete purchase history, take order actions and respond to customers from one screen. Clients such as US-based apparel company Pawz.com are seeing positive results with Richpanel. “As one of Richpanel’s early adopters, we have been extremely happy with the platform and the team’s ability to deliver well on projects. Currently, our self-service flows powered by Richpanel are able to close nearly 60% of all incoming queries or tickets, without the need to interact with an agent,” said Julian Quintães, CEO at Pawz.com. Ends Notes to the editor 1 Radian Insights, Outsourced customer care services market worth $84.7 billion by 2020 Richpanel is a customer service solutions platform, purpose-built for the ecommerce industry. Founded in January 2019 with headquarters in both India and the US, Richpanel’s self-service platform allows merchants to design an Amazon-style account page on their store, where they can automate order tracking, returns, exchanges, cancellations, order changes and more. The platform also has an agent help desk to help customer support agents manage incoming queries across various touch points such as email, live chat, social media and phone. Today, over 1,000 merchants all over the world use Richpanel every day to support their customers. Contact Details Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://richpanel.com/

December 09, 2020 10:30 AM Eastern Standard Time

Image

CMMC Center of Excellence Announces Engagement Agreement with 6clicks

Interoperability Clearinghouse

The Cybersecurity Maturity Model Certification Center of Excellence (CMMC-COE), hosted by the Information Technology Acquisition Advisory Council (IT-AAC), a public-private partnership serving the public and private sectors for more than 15-years is proud to announce a partnership with global software provider 6clicks and the establishment of CMMC-COE APAC lead by 6clicks founder, Andrew Robinson. This unique partnership will extend efforts to advance the goals and objectives for improving the cyber and supply chain security and resilience of the US Department of Defense (DoD) global Defense Industrial Base (DIB) network of contractors, suppliers, and vendors. 6clicks provides an innovative software-as-a-service platform used by consultants, governments, and businesses around the world designed to streamline risk assessment and compliance activities across multiple standards, including CMMC. 6clicks has offices in Washington, D.C., the United Kingdom, and in Melbourne, Australia. Andrew Robinson, Founder & Head of Cyber Security, 6clicks sums up the partnership with: "Supply chains are global and to secure them we must be willing to cooperate across national and regional boundaries to synthesize and build upon existing cybersecurity standards. The CMMC-COE and CMMC-COE APAC are a key part of this important mission." “This is a momentous occasion for us”, said Mr. John Weiler, Chairman of the Board at CMMC Center of Excellence, “Our Asia Pacific center will further help advance the goals and objectives for improving the supply chain security and resilience of the US Department of Defense (DoD) beyond North America”. This collaborative partnership between 6clicks and CMMC-COE helps further their respective and complementary missions and objectives regarding the adoption, use, and expansion of cybersecurity best practices. The adoption of next-generation software like 6clicks to assess and accelerate cybersecurity maturity will better drive efficiency and improve the decision-making capabilities beyond outdated legacy systems. The objectives and mission of 6clicks and CMMC-COE are in direct alignment with the US Department of Defense Office of Inspector General on cybersecurity best practices, risk management, and compliance. The objective to secure and scale the DIB contractor community, the information and communications technology community. This partnership establishes a broader CMMC ecosystem to improve security and resilience. Some specific actions will include: The co-development of CMMC advisory services, cyber training, and education programs to accelerate CMMC certification, increase cyber adoption, and improve cyber protection and resilience. Co-sponsor symposiums, training programs and podcasts leveraging their combined cyber and IT expertise. Host regular working groups, with other partners, to enable collaboration and communications. Source qualified cyber professionals to serve as cyber and CMMC advocates. Establish an independent Industry Cyber Security Advisory Council with peer organizations to advise and educate leaders across government and industry on the continued evolution and effectiveness of CMMC. Engage with the Defense Industrial Base contractor community across the Asia-Pacific region to enhance education, training, preparation, and compliance with provisions of the CMMC requirements. The CMMC-COE ( http://cmmc-coe.org ) and the CMMC-COE APAC ( https://cmmc-apac.com/ ) will focus on bringing together the many disparate cyber and national security communities of interest to reduce complexity, improve awareness, and accelerate industry effort to become more cyber resilient against the growing threats from nation states and criminal enterprises. The CMMC-COE partner network, including 6clicks and the CMMC-COE APAC will be sharing a wide range of capabilities such as cyber standards frameworks, education, solution architectures, cyber mentoring, workforce, and other elements needed to scale to the demands of the entire DIB marketplace in the U.S. and abroad (400,000 contractors worldwide). The CMMC-COE establishes both a Market Place and Knowledge Clearinghouse that will include resources that support the overall effort, including white papers, tutorials, recorded webcasts, presentations, and more that will help reduce the cost and burden on small and medium size contractors already struggling from the impact of COVID and the complexity of small and large federal contracts. With this, we are excited to have 6clicks and the CMMC-COE APAC included in our trusted portfolio. For more information on the CMMC-COE, please visit http://cmmc-coe.org email: info@cmmc-coe.org For more information on 6clicks, please visit https://6clicks.io/ For more information on the CMMC-COE APAC, please visit https://cmmc-apac.com/ email: contact@cmmc-apac.com About Us ---------- CMMC-COE.ORG is a unique non-profit public-private partnership, with a vision to accelerate Cybersecurity Maturity Model (CMM) adoption, and reduce time & cost for security compliance for our partners by leveraging commercial best practices, CMMC standards, and innovative solutions for a measurable success. Our mission, focused on DOD mission objectives, cost containment and expeditious CMMC compliance, is to help the DIB improve cyber posture and resilience, and simplify its acquisition. The CMMC-COE is hosted by the Information Technology Acquisition Advisory Council (IT-AAC), a public/private partnership (P3) chartered in 2007 as an honest broker to reach outside the confines of the Federal IT advisories that lack dynamic reach into the Global IT Market, and dedicated to the adoption of commercial IT management standards of practice and innovations emanating from the Global IT market. Team IT-AAC has already demonstrated the value of its decade long investment, and provides a unique value to agencies seeking to achieve accelerate the transformation of legacy processes and systems. Our Just-in-Time SMEs apply an innovative suite of Technology Business Management and Agile Acquisition Processes needed to assure the business value of commercial IT. The Interoperability Clearinghouse (ICH), is the managing partner that make up the 24 NGO/SDO organizations that make up the IT-AAC. ICH provides the contract vehicles, clearances, and critical resources proven to guide sustainable, measurable and repeatable processes needed to drive better investment decisions as the speed of mission need, while aligning existing processes, methods and workforce with IT reform mandates contained in Clinger Cohen Act, FITARA, IT MGT Act, EO13838. Contact Details Bob Dix +1 703-975-6633 bob.dix@it-aac.org Company Website https://cmmc-coe.org

December 08, 2020 10:20 PM Eastern Standard Time

1 ... 618 619 620 621 622 ... 646