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Cityneon Expands its Presence in Middle East at Qatar Free Zones, Enhancing the Region’s Entertainment Technology Industry

Cityneon

New facility in Ras Bufontas Free Zone will cater to growing entertainment technology markets in the EMEA region Facility to include an international experience and entertainment technology centre, innovation lab and a large-scale production workshop DOHA, QATAR - Media OutReach - 1 3 December 2021 - Cityneon Holdings, a global entertainment company based in Singapore that specializes in unique, immersive, and large-scale experiences, signed in Doha a strategic partnership agreement with Qatar Free Zones Authority (QFZA) to establish a facility in Qatar Free Zones. The facility will cater to growing entertainment technology and experience markets in the Europe, Middle East and Africa (EMEA) region. QFZA and Cityneon Holdings officials during the signing ceremony held on 8th December 2021 Artist impression of Cityneon's new facility spanning 15,000 square meters in Ras Bufontas Free Zone The agreement was signed during a ceremony at Ras Bufontas Free Zone in the presence of H.E. Ahmad Al-Sayed, Minister of State and Chairman of QFZA, H.E. Akbar Al Baker, Qatar Airways Group Chief Executive and Secretary-General of Qatar's National Tourism Council and H.E. Jai S Sohan, Singapore’s Ambassador to Qatar, as well as QFZA senior management. It was signed by QFZA CEO Lim Meng Hui and Cityneon General Manager of Middle East Feroz Siddiqui. Cityneon’s senior management team, including Executive Chairman and Group CEO Ron Tan, joined virtually from Singapore. Cityneon’s new facility will be built across 15,000 square meters in Ras Bufontas Free Zone, and will include an international experience and entertainment technology centre, an innovation lab focused on R&D in animatronics and robotics, and a large-scale production workshop. Cityneon will produce large-scale experiences in Qatar as they have done around the world, such as their Jurassic World: The Movie Exhibition in Chengdu, China, and their Avengers S.T.A.T.I.O.N. exhibition in Las Vegas and many more. Lim Meng Hui, CEO of QFZA, said, “We are delighted to welcome Cityneon, a leading entertainment technology company that designs and manufactures equipment and robotics for the sector. Cityneon’s decision to open its first such facility in the Middle East at Qatar Free Zones is testament to the strength of our offering and the exciting trajectory of the entertainment technology industry and the tourism sector in Qatar and across the region, in line with Qatar National Vision 2030. Qatar Free Zones provide an ideal environment for international and local companies with the skills and innovation to help build a better future.” Cityneon’s Executive Chairman and Group CEO Ron Tan said, “We are pleased to be working closely with QFZA to fast-track our expansion plans in the EMEA region, which is a strategic and important market for the company. We see immense potential for our IP business in the EMEA region and the strategic location of our new facility in Qatar will be pivotal in addressing the markets that we plan to serve, as well as for us to reach out to potential partners and collaborators for the Group.” Feroz Siddiqui, who will lead the new facility as General Manager - Middle East, added, “With this new office we embark on our middle eastern journey in bringing cheer, joy, laughter and smiles to awe our audiences with our large, immersive and technologically advanced entertainment assets to the region.” Singapore’s ambassador to Qatar H.E. Jai S Sohan, who witnessed the ceremony, added, “It is my delight to see Cityneon set up base in Qatar Free Zones, a leading hub for innovation in the region, as the latest of many Singaporean companies with operations in Qatar. The new facility will not only boost tourism across the region but also attract a new talent pool to the developing entertainment technology industry.” The new venture is expected to bring varied benefits to Qatar. Cityneon is a global leader in immersive experiences and will help develop the regional entertainment technology and Intellectual Property (IP) industry to generate new jobs in robotics and animatronics, costume design and fabrication, and sculpting and moulding, among others. Qatar Free Zones’ technology and research ecosystem will enable Cityneon to enhance its IP business operations for the region and benefit from a growing community of like-minded organizations, dedicated research and innovation facilities, and partnership opportunities. The partnership between QFZA and Cityneon will also support Qatar’s National Vision 2030, which aims to create a knowledge-based economy and promote economic diversification. It will expand the significant skilled labour pool in Qatar and support the ongoing digital transformation of the country. About Qatar Free Zones Authority (QFZA) Qatar Free Zones Authority (QFZA) started its operations in 2019 and it oversees and regulates world-class free zones in Qatar and secures fixed investments within the zones. QFZA offers outstanding opportunities and benefits for businesses seeking to establish operations and expand regionally and globally, providing quality infrastructure, a skilled workforce, 100% foreign ownership, access to investment funds, tax exemptions and partnership opportunities with Qatari entities. For more information on QFZA, visit https://qfz.gov.qa/. About Cityneon Holdings With its global reach and international partnerships, Cityneon has the capability to serve its clients anywhere in the world. Cityneon was listed on the Mainboard of the Singapore Stock Exchange since 2005, and was privatized on February 2019 by West Knighton Limited, a company wholly owned by Cityneon’s Executive Chairman and Group CEO, Ron Tan, together with Hong Kong veteran entrepreneur and investor, Johnson Ko Chun Shun. Johnson is a capital markets veteran and has held controlling interests and directorships in many listed companies. In May 2019, Cityneon welcomed CITIC Capital as a new shareholder, who holds approximately 9% shares in Cityneon. CITIC Capital is part of CITIC Group, one of China’s largest conglomerates, and has over US$29B of assets under its management across 100 funds and investment products globally. Other institutional shareholders of the Group include EDBI - a Singapore government-linked global investor, and Pavilion Capital - a Singapore-based investment institution which focuses on private equity investments, that made strategic investments to the Group in August and October 2019 respectively. In April 2021, Cityneon welcomed new investors Seatown Holdings International, Qatar’s Doha Venture Capital, which will now own approximately 4% of the Group, and other financial institutions and family offices in Singapore and China, joining the already strong stable of shareholders to support the Group's further expansion globally. For more information, please visit www.cityneongroup.com. #Cityneon Contact Details Wong Yi Lin +65 6571 6338 ir@cityneongroup.com

December 13, 2021 08:00 AM Eastern Standard Time

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CSG SaaS Platform Earns Frost & Sullivan Product Leadership Award for Innovative Technology and Unparalleled Customer Experiences

CSG

CSG ® (NASDAQ: CSGS) is transforming the way companies engage with their customers by arming today’s leading brands with future-ready technologies that drive extraordinary customer experiences. Today, Frost & Sullivan recognized CSG’s agile, end-to-end revenue management suite with the 2021 Asia-Pacific OSS/BSS Product Leadership Award. The recognition is a testament to CSG’s continuous innovation, providing companies with flexible and configurable solutions that help them digitally monetize and enhance their customers’ experiences. “CSG’s future-ready technologies ease the complexities of creating dynamic ecosystems and deliver more impactful value to consumers, enterprises, and partners,” said Ian Watterson, head of CSG’s Asia-Pacific business. “Being consistently recognized by Frost & Sullivan for our next-generation SaaS platform in the Asia-Pacific market and around the globe is truly a great honor. We are thankful for the recognition of our industry-leading technologies and innovation for communications service providers in the Asia Pacific OSS/BSS market.” Frost & Sullivan awarded CSG with the 2021 Asia-Pacific OSS/BSS Product Leadership Award for its leadership in enabling telco operators to monetize new revenue streams efficiently across various locations and channels, optimize business costs, improve service delivery, and leverage data and insights to understand their customers better and deliver exceptional experiences. “CSG exhibits design mastery in producing unparalleled innovations that turn customer benchmarks for customer experience into award-winning experiences,” said Frost & Sullivan’s associate director of ICT, Mei Lee Quah. “CSG is known within the industry as a collaborative partner who helps customers solve their toughest business challenges. The company’s increased footprint in the Asia-Pacific market is evidence that customers see CSG as a valuable resource and partner and more than just a technical vendor.” Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. For more information on CSG’s globally recognized and award-winning revenue management suite, visit https://www.csgi.com/capabilities/revenue-and-customer-management/. # # # About CSG CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For nearly 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services, and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter. Copyright © 2021 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved. CSG® is a registered trademark of CSG Systems International, Inc. All third-party trademarks, service marks, and/or product names which are referenced in this document are the property of their respective owners, and all rights therein are reserved. Contacts: Jordy Spitale Payments / Asia-Pacific Public Relations +1 (504) 615-8820 jordy.spitale@csgi.com John Rea Investor Relations +1 (210) 687-4409 john.rea@csgi.com Contact Details Tammy Hovey +1 917-520-2751 tammy.hovey@csgi.com Company Website https://www.csgi.com

December 12, 2021 03:00 PM Mountain Standard Time

Leading Fintech Analyst Mentions WaveMaker Among Major Global Low-code Vendors in Banking and Financial Services

WaveMaker

WaveMaker, the open low-code platform for professional developers, has been named one of the 12 most significant low-code solutions around the globe, by the research firm Celent in their 2021 Spectrum Report, “Low/No Code Vendors in Banking”. The report analyzes the growing demand for digital in banking that is difficult to rapidly build and deliver by traditional IT. With the growing backlog of applications to be built, incumbents in the industry are evaluating technology solutions like low-code that offer ways to gain agility in development. Vikram Srivats, WaveMaker’s global head of strategic markets, says “ Customer expectations from their mobile or web experiences are already sky high. Increasingly, traditional financial services providers are competing with modern, nimble, zero-legacy players, whether fintech or Big Tech or vertical ISVs embedding finance. WaveMaker democratizes the experience development model by making it composable, fast, easy, and cost-effective for digital engagement platform developers to deliver compelling component-based, customizable and co-existable experiences to demanding customers.” The report acknowledges the rise in low-code adoption and its contribution to creating a competitive edge for banks in the post-pandemic world. It evaluates 12 vendors against multiple criteria- features and functions, customer base, technology, and initial installation model. A copy of the report is available on Celent’s website and can be found here. Wavemaker’s platform provides an integral coding environment for professionals to build enterprise-grade applications with the freedom to deploy to an infrastructure of choice. Developers can create or import their own custom widgets called “prefabs” - that abstract the combination of data, logic, and UI - and democratize development for all to attain maximum efficiency. The platform's ethos is to seamlessly co-exist and integrate with existing tools and frameworks in a typical enterprise, and adhere to modern architectural choices and best practices of modern application development. Fintechs use WaveMaker to transform not only how they build and deliver cloud-native apps, but also transform teams to full-stack development and move more of their software supply chain to customer self-service models--at a fraction of the cost and time associated with traditional development. About WaveMaker WaveMaker, Inc. is a privately held software platform company headquartered out of Plano, Texas. WaveMaker has SaaS, on-prem, and white-labeled offerings for large enterprises and ISVs to build modern, API-driven, scalable, and secure software applications and platforms. It has significant customers in banking, finance, insurance, and healthcare, who are taking the low-code platform route to modernize their systems and transform business. For more information, visit www.wavemaker.com or follow @WaveMaker on Twitter and LinkedIn. Contact Details Dania Marthens Executive Assistant dania@wavemaker.com

December 10, 2021 10:00 AM Eastern Standard Time

StoryTap Partners with NRF 2022 to Become Retail’s Big Show’s Video Story Platform

StoryTap Technologies Inc.

For the second year, StoryTap has partnered with the National Retail Federation (NRF) to produce authentic video stories at scale. StoryTap is the patented video platform that enables leading organizations to easily create and share authentic storytelling experiences from speakers, exhibitors, and attendees. NRF will be leveraging StoryTap’s innovative technology to secure pre-show videos from attendees and speakers and will be on-site from January 16th to 18th, 2022, to produce over 250 videos throughout Retail’s Big Show. In 2020, StoryTap partnered with NRF to collect and distribute 252 authentic video reviews and rank on the first page of Google through video SEO resulting in a 3x increase in brand engagement on the NRF’s Exhibitor Testimonials webpage. “StoryTap has been an amazing addition to Retail’s Big Show,” shared Paul Kriebs, Senior Director, Brand Marketing at the National Retail Federation. “It has been so easy to collect videos, sort through them and arm them with SEO tags that we can host on our website. It has been phenomenal to get so much extra feedback and content thanks to StoryTap, and we are excited to see what NRF 2022 will bring.” StoryTap is a video story platform that simplifies video creation, curation, and distribution. The easy-to-use platform offers enterprise brands the opportunity to create brand-directed high-value and high-volume video content at a fraction of the cost of traditional video production. Our white-glove curation meets brand criteria for quality, messaging, SEO optimization, and social distribution. After submitting the videos, attendees can socially share their videos with their audiences with a single click— driving engagement and awareness about NRF 2022. “We’re thrilled to partner with Retail’s Big Show again,” shares Bernadette Butler, co-founder and CEO of StoryTap. “This conference will be our return to in-person events, and I’m certain this year will be more special than ever. I’m excited that StoryTap will capture the tradeshow with video stories from those attending, exhibiting, and speaking at NRF 2022.” As a special offer, attendees at NRF 2022 are eligible to receive an extra 20 free videos with a one-year license with StoryTap. For more information, interview opportunities or to schedule a demo, please contact: Caleigh Alleyne Public Relations Manager caleigh@storytap.com (416) 271-6196 About StoryTap StoryTap is the patented video story platform that enables you to easily create and distribute authentic experiences from real customers and employees at scale. Using our platform, you can create compelling and highly searchable video content for your organization—all without the high production costs. And by doing so, you can increase conversion rates, brand awareness, connect with more customers and prospects, and boost bottom-line results. See how Fortune 500 brands like UCLA, Danone, Enfamil and Veet are using StoryTap to build trust, loyalty and triple engagement at www.storytap.com. About NRF The National Retail Federation, the world’s largest retail trade association, passionately advocates for the people, brands, policies and ideas that help retail thrive. From its headquarters in Washington, D.C., NRF empowers the industry that powers the economy. Retail is the nation’s largest private-sector employer, contributing $3.9 trillion to annual GDP and supporting one in four U.S. jobs – 52 million working Americans. For over a century, NRF has been a voice for every retailer and every retail job, educating, inspiring and communicating the powerful impact retail has on local communities and global economies. Contact Details StoryTap Caleigh Alleyne +1 416-271-6196 caleigh@storytap.com Company Website https://storytap.com/

December 09, 2021 11:55 AM Eastern Standard Time

It’s tech vs. Covid at ShowStoppers press event during CES 2022

ShowStoppers

Tech is taking on Covid – and new healthtech is changing lives for people with diabetes, heart disease and Parkinson’s Disease -- at ShowStoppers® at CES, the press event scheduled for 5 Jan. 2022 during the CES tradeshow in Las Vegas. For press registration, please contact Steve Leon, mailto:sl@showstoppers.com, +1 310-936-8530. Journalists attending ShowStoppers @ CES 2022 will discover new tech evolving to meet the challenges of the pandemic – including two companies set to debut devices that could neutralize viruses or detect SARS-Cov2 and influenza B in 15 seconds or less. Separately, Abbott, https://www.abbott.com, will showcase life-changing health tech just before it takes the stage as the first-ever CES keynote address from a healthcare innovator. During ShowStoppers, journalists will meet with doctors and inventors of the first rapid, portable blood test for concussions, the latest sensor tech for people with diabetes, apps for people with heart disease, Parkinson's, chronic pain and more. Airthings, https://www.airthings.com, will debut new additions to its family of indoor air-quality monitors that track for particulate matter, C02, radon and more. Air-Clenz-equipped desktop computer monitors, https://www.air-clenz.com, will make workplaces healthier, and workers more productive and happier by quickly capturing and cleaning air to a 99.97 percent level free of COVID-19 and its variants, and other viruses. For home, school, work and travel, UVCeed, https://uvceed.com, demonstrates the safest mobile UV light sanitizer that is 99.9% effective at killing germs, virus, and bacteria. Easily attached to a mobile phone and integrated with the UVCeed app, iCide Technology utilizes the phone camera, AI and machine vision to show when a surface is clean and safe. The press event organizes product launches, sneak previews and hands-on demonstrations of new tech for work, home and play for journalists, industry and financial analysts, venture capitalists and business executives -- from AI to 5G to cloud, VR to digital health; to better, safer, healthier tools for working from home or going back to the office; to future mobility and autonomy, robotics or smart cities; to apps and hardware that drive mobile and desktop innovation; to wearables, IoT, appliances, entertainment, and more. About ShowStoppers Now in its 26th year, ShowStoppers, https://www.showstoppers.com, is the global leader in producing press and business events spanning the U.S., Europe and Asia. Each event organizes product launches, sneak previews and demonstrations for selected journalists, bloggers, industry and financial analysts, venture capitalists and business executives. Industry leaders, innovators and startups exhibit to generate news coverage and product reviews, make new connections, promote brand and open new markets. ShowStoppers produces official press events at CE Week, IFA and NAB; partners with CTA, IFA, GSMA and CEATEC; and produces events during CES, IFA, MWC, NAB, CE Week, CEATEC and other tradeshows. ShowStoppers streams online, broadcasting live events, month after month. To learn more about how you and your company can meet the press at ShowStoppers press events in person and online at ShowStoppers TV, contact Lauren Merel, mailto:lauren@showstoppers.com, +1 908-692-6068, or Dave Leon, mailto:dave@showstoppers.com, +1 845-821-6123. Contact Details For press registration, please contact: Steve Leon +1 310-936-8530 sl@showstoppers.com Company Website https://showstoppers.com

December 09, 2021 09:30 AM Eastern Standard Time

Xeneta and Compass Financial Technologies Partner to Launch the Industry’s Most In-Depth Daily Container Freight Index

Xeneta

Xeneta, the leading ocean and air freight rate benchmarking, market analytics platform and Compass Financial Technologies, the major financial index provider for alternative asset classes, announced today the launch of the Xeneta Shipping Index by Compass, the most accurate and transparent daily container freight index available. Branded as the Xeneta Shipping Index by Compass ( XSI ® -C) the solution offers a EU Benchmark Regulation (EU BMR) compliant index for rolling short-term Freight All Kinds (FAK) rates, which are rates applicable to the shipping of all types of goods. “The XSI ® by Compass, provides the most reliable and in-depth EU BMR compliant short-term ocean container freight rates available,” said Xeneta CEO Patrik Berglund. “The unreliability of existing indices and their lack of transparency are what motivated us to create a new data source for the containerized ocean freight market together with the Compass team. The contracted rate data reported to Xeneta by customers is the source data for the XSI ®- C indices. Xeneta is the world’s largest ocean freight rate benchmarking platform and provides the most exhaustive source of information related to container transactions. The use of proprietary data guards XSI ® -C from issues associated with third-party data sources, including problems with accuracy, reliability and transparency. “With Xeneta’s robust, real-time data, EU BMR compliance and index calculation capabilities, XSI®-C is positioned better than any other index in the market to provide the most trusted pulse of the market,” said Edouard Mouton, founding partner of Compass Financial Technologies. “Container shipping pricing is extremely volatile and Xeneta data and solutions are already trusted by hundreds of global companies, 3 of the top 5 ocean carriers and 7 of the top 10 global freight forwarders. The EU BMR regulation and our partnership positions the XSI ® -C as the backbone to support index-linked contracting and financial derivatives market.” Xeneta’s data is what sets XSI ® -C apart from other indices in the industry. Many legacy indices do not reflect the large-scale trades made by some of the biggest companies in the world. They are mainly based on quoted prices, which are disproportionately indicative. Xeneta works with some of the largest shippers in the world, so XSI’s data is not only timely but also relevant. XSI ® -C rates are available for 8 main trade corridors, calculated daily and published at 4:15 p.m. London Time. The rates are valid for less than 32 days, for a 40’ container. The XSI ® -C indices are co-owned by Xeneta and Compass Financial Technologies. The benchmark administrator and index calculation agent is Compass Financial Technologies (France). The XSI ® -C can be accessed online on Xeneta website (www.Xeneta.com) and on Compass Financial Technologies website (www.compassft.com) along with additional information about the index methodology. XSI ® -C indices are also available on Bloomberg and Reuters. About Xeneta Xeneta is the leading ocean freight rate benchmarking and market analytics platform transforming the shipping and logistics industry. Xeneta’s powerful reporting and analytics platform provides liner-shipping stakeholders the data they need to understand current and historical market behavior—reporting live on market average and low/high movements for both short and long-term contracts. Xeneta’s data is comprised of over 280 million contracted container and air freight rates and covers over 160,000 global trade routes. Customers include General Mills, Volvo, John Deere, Amer Sports, Rockwell Automation and CEVA Logistics, ABB, Electrolux, Continental, Unilever, Nestle, L’Oréal, Thyssenkrupp and more. Each relies on Xeneta to gain better market visibility into freight rate pricing factors, which enable them to minimize supply chain disruptions. Xeneta is a privately held company with headquarters in Oslo, Norway, and regional offices in New Jersey and Hamburg. To learn more, please visit www.xeneta.com. About Compass Financial Technologies Compass Financial Technologies is a France and Switzerland-based company specializing in the design, calculation, publication and management of market benchmarks, financial indices and customized quantitative investment strategies. Compass manages hundreds of financial indices with several billion USD of investment products linked to those indices. Compass Financial Technologies has been registered as a benchmarks administrator by the Autorité des Marchés Financiers (AMF) in compliance with the EU Benchmarks Regulations (EU BMR). Contact Details Katherine Barrios +47 951 46 414 press@xeneta.com Compass Financial Technologies Media Contact media@compass-ft.com

December 09, 2021 03:00 AM Eastern Standard Time

CSG Charts Global Growth, Delivering Greater Local Impact

CSG

LONDON, December 9, 2021 – CSG ® (NASDAQ: CSGS), the leader in innovative customer engagement, revenue management and payments solutions, today announced strong global growth, specifically from success in Europe, the Middle East, and Africa (EMEA). Over the past two years, CSG has grown its EMEA business with ten new customers, a new office in Riyadh, and significantly increased the number of EMEA-based employees through regional acquisitions and new hires. Last night at the annual Telecom Review Leadership Summit in Dubai, CSG’s influence and success in the region earned recognition during the 2021 Telecom Review Excellence Awards Gala. The Telecom Review Excellence Awards recognises the milestones and achievements of leading information communication technology (ICT) brands and figures. CSG was named the Most Innovative Product/Service Vendor for its cloud-first architecture, which enables new market entrants and leading brands globally to launch new digital services, expand into new markets, and create compelling experiences that capture new customers and build brand loyalty. “As we approach our 40 th anniversary, CSG remains relentlessly customer-obsessed and laser-focused on helping our customers thrive and succeed in the digital economy,” said James Kirby, head of CSG’s EMEA business. “CSG’s inventive spirit empowers us to be curious and challenge the status quo so that we can continually create the future-ready technologies our customers need. We are honoured to receive this recognition from Telecom Review for our industry-leading solutions that help companies across EMEA and beyond solve some of their toughest business challenges and do extraordinary things for their customers.” “Every day at CSG, we aspire to have a greater impact on the lives of our people and our customers,” said Patricia Elias, CSG’s chief people and places officer. “By cultivating the most globally diverse teams and fostering equitable, employee-centric programs, CSG is creating meaningful, intentional, and enriching employee experiences that empower our people to deliver innovation, category defining solutions, and exceptional experiences to our customers.” CSG’s innovative Revenue Management & Customer Engagement suites of end-to-end solutions support leading global brands with the flexible, configurable, and SaaS technologies they need to monetise and digitally enable exceptional customer experiences. Companies globally rely on CSG to deliver timely, personalised, and relevant experiences to their customers, monetise new offerings, and protect and maintain existing revenue streams whilst they focus on their business requirements. # # # About CSG CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For nearly 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services, and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter. Copyright © 2021 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved. CSG® is a registered trademark of CSG Systems International, Inc. All third-party trademarks, service marks, and/or product names which are referenced in this document are the property of their respective owners, and all rights therein are reserved. Contacts: Kristine Østergaard Europe / Middle East / Africa Public Relations +44 (0)79 2047 7204 kristine.ostergaard@csgi.com John Rea Investor Relations +1 (210) 687-4409 john.rea@csgi.com Contact Details Kristine Østergaard +44 7920 477204 kristine.ostergaard@csgi.com Company Website https://www.csgi.com

December 09, 2021 02:08 AM Eastern Standard Time

SullivanCotter Releases Annual Workforce Metrics Benchmark Survey Results and Offers Insight Into Health Care Workforce Structure

SullivanCotter

SullivanCotter, the nation’s leading independent consulting firm in the assessment and development of total rewards programs, workforce solutions, and technology and data products for the health care industry and not-for-profit sector, recently released results from its 2021 Workforce Metrics Benchmark Survey. The survey contains benchmark data on 10 staff level job families, including Ancillary Services, Care Management, Emergency Medical Services, Facilities Services, Financial Services, Human Resources, Information Technology, Legal and Compliance Services, Nursing, and Technical Medical Support. “Insights from this survey will arm health care organizations with essential information on how the composition and cost of their workforce compares to the market,” said James Roth, Managing Principal, SullivanCotter. “Health care organizations face unprecedented pressure as disruptions in patient volume, reductions in employer-sponsored insurance, labor shortages and rising expenses all remain key challenges. As these organizations look for better ways to optimize care delivery and improve performance, effectively managing the size, shape and architecture of the workforce is critical. By gaining an understanding of how your organization compares to industry benchmarks, you can better support operational restructuring decisions that help manage labor expenses, recognize acquisition-related cost saving opportunities, identify retirement risks, and uncover gaps in meeting your diversity objectives,” said Roth. Increased Attention on Workforce Architecture Understanding the drivers of workforce cost requires a multi-dimensional analysis that must take into consideration the interaction between three factors – the overall size of the workforce, the distribution of the workforce across career levels and the job level pay position relative to your target market. “The tension between responding to a compressed labor market and rising labor costs, and managing profitability battered by shifts in payor mix driven by the pandemic, has cast focus on the efficiency and effectiveness of the current workforce structure,” said Cathy Loose, Managing Principal, SullivanCotter. Thoughtfully defined career stages and job levels are the foundations for building a workforce architecture. SullivanCotter’s 2021 survey data indicates that almost one-quarter of titled managers do not have any staff accountability, which suggests that clarifying job definitions is a critical step many organizations miss. Then, carefully considering the desired workforce distribution within each functional area is a key pivot point that can inform the level of managerial span of control needed, define the overall size of the workforce, and influence the affordability and effectiveness of different pay philosophies. Boardroom Focus on Demographics is Accelerating There are few topics getting more attention from health care organization boards today than diversity and inclusion. Objectively, there are documented and researched benefits to expanding the representational diversity in the workforce. “In today’s constricted labor market, many organizations are focused on diversity as defined by race and gender, yet they are also revisiting legacy job requirements that may be limiting the diversity of experience, thought and skill in the candidate pool,” said Nanci Hibschman, Managing Principal, SullivanCotter. SullivanCotter’s data reveals that almost one-quarter of the active health care workforce will reach retirement age eligibility in the next ten years. While this will create a significant challenge in terms of accelerating the pace of staff replacement, the industry has a strong foundation of diversity to build upon with over three-quarters of the workforce being female and almost one-third ethnic minorities as indicated by SullivanCotter’s data. Health care organizations have a unique opportunity to lead change and influence the profile of the workforce of the future. Giving fair consideration to candidates with diverse backgrounds, experiences, knowledge, skills and abilities gives the organization the opportunity to discover new workforce combinations that may change how jobs are defined, how teams work together and how value gets created. Considerations for 2022 and Beyond As hospitals and health systems plan for what lies ahead and look to support financial sustainability and mitigate risk, organizations should consider market practices as well as their individual financial circumstances and structural definitions when determining their compensation and workforce-related actions. To support more sophisticated benchmarking and customized workforce design, SullivanCotter has developed a robust statistical analysis which integrates our extensive workforce demographic and structure data with our financial, performance and quality data. This enhanced methodology produces client-specific predictive modeling of workforce size, distribution and cost customized by job family to support large-scale workforce planning and analysis. “SullivanCotter’s 2021 Workforce Metrics Benchmark Survey reflects data collected using a rolling database model through 2020 and 2021. Due to the continued impact of the pandemic and the extremely dynamic environment, the survey data should be used thoughtfully, with appropriate context, and with sound business judgement as you plan and consider workforce management initiatives in 2022 and beyond,” said Roth. For more information on SullivanCotter’s 2021 Health Care Workforce Metrics Benchmark Survey or any other SullivanCotter surveys, please visit our website at www.sullivancotter.com, email us or contact us by phone at 888.739.7039. About SullivanCotter SullivanCotter partners with health care and other not-for-profit organizations to understand what drives performance and improve outcomes through the development and implementation of integrated workforce strategies. Using our time-tested methodologies and industry-leading research and information, we provide data-driven insights, expertise, data and technology products to help organizations align business strategy and performance objectives – enabling our clients to deliver on their mission, vision and values. Contact Details Becky Lorentz +1 314-414-3719 beckylorentz@sullivancotter.com Company Website https://sullivancotter.com

December 08, 2021 01:26 PM Eastern Standard Time

a360inc Chooses Provana to Bring Expanded e-Filing and Enhanced Data Analytics Solutions to Mortgage Default Servicing Industry

Provana

Provana, provider of the industry's first unified platform for compliance and performance management, today announced a new partnership with a360inc, to enhance and expand technology-enabled solutions to default servicing law firms. Building on both companies' extensive expertise in the legal and financial services industries, a360inc clients will benefit from expanded e-filing capabilities and advanced data analytics tools. Scott Brinkley, Chief Executive Officer of a360inc, noted, “We’re excited to partner with Provana to offer our technology clients enhanced e-filing and BI reporting capabilities. With Provana’s nationwide e-filing solutions now accessible through all a360inc applications, our clients will have seamless access to services that better position their businesses to navigate the unpredictability of the current mortgage servicing market.” “The partnership comes at a critical time for foreclosure firms, when scale and flexibility are primary concerns, given the rapidly changing economic and regulatory landscape,” said Provana Chief Executive Officer Sandeep Bhargava. “Formalizing this relationship between a360inc and Provana builds on our promise to work with SMBs to help them overcome process-intensive challenges for higher productivity and profit.” “After working with both Provana and a360inc for many years, I’m excited to see the two companies join forces,” said Jim Ward, Chief Executive Officer of ProVest. “Together, Provana and a360inc deliver a powerful combination of technology and services that can help mortgage default servicing law firms focus on their core competencies and maximize productivity and profitability.” For up-to-date information about specific implementations, contact us. Clients can also learn more about the benefits of these unique technology solutions, schedule custom demos and meet representatives from both companies during the MBA Servicing Conference in February. About Provana Provana’s SaaS-based digital operating platform is the first of its kind, giving leaders control over process-intensive operations. We serve law firms, insurance companies, accounts receivable agencies and networked enterprises in the US market that are tightly regulated by the CFPB and other authorities. Built on decades of experience in machine learning, natural language processing and business process management, Provana helps customers manage sensitive interactions, analyze unstructured data, process personal information and ensure compliance. Provana is backed by a NYC-based Fintech PE, most recently raising funds in November 2020. Learn more at www.provana.com. About a360inc a360inc is a leading technology and outsourcing services provider to the financial services, real estate, and legal industries. Based in Addison, TX, a360inc provides case management system technology and outsourcing services to law firms, title agencies, underwriters, mortgage companies and investors. Learn more about a360inc and its suite of products and services online at www.a360inc.com. About Provana Provana is a SaaS platform that gives leaders control over process-intensive operations. We serve law firms, insurance companies, accounts receivable agencies and networked enterprises in the US market that are tightly regulated by the CFPB and other authorities. Provana is built on decades of experience in machine learning and natural language processing and helps customers manage sensitive interactions, analyze unstructured data, process personal information and ensure compliance. Provana is backed by a NYC-based Fintech PE, most recently raising funds in November 2020. Learn more at www.provana.com. Contact Details Provana Britney Schaeffer +1 469-774-2409 britney.schaeffer@provana.com a360inc Amber Benson +1 469-640-0432 amber.benson@sqft.management Company Website https://www.provana.com/

December 08, 2021 11:54 AM Central Standard Time

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