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Holiday Gift-Giving Made Safe and Easy by Target

YourUpdateTV

2020 has been a year unlike any other, but that doesn't mean the holidays can't be special. Whether you’ll be celebrating with immediate family at home or toasting one another virtually, gift-giving is one way to keep the joy of the season alive and bring a smile to loved ones faces. A Video accompanying this announcement is available at: https://youtu.be/QZYyRq5ciuk So, this holiday, what should you be thinking about when purchasing those last-minute gifts for everyone on your list? And how do you do it safely and easily? With something for everyone on your list and contactless same-day pickup and delivery options, Target is the one-stop shop for all your last-minute gifting and holiday needs, making it easier and more reliable to shop, save and celebrate the joy of the season, with delivery in time for Christmas. Plus, when it comes to shopping for last-minute gifts, Target has you covered with everything from top toys, apparel and accessories for the whole family, beauty products, and home décor items that will help make your home cozy for the holidays. And with the clock ticking, Target’s same-day services, like Order Pickup, Drive Up and Same-Day Delivery with Shipt, make holiday shopping easier than ever. For more information, visit Target.com About YourUpdateTV: YourUpdateTV is a social media video portal for organizations to share their content. It includes separate channels for Health and Wellness, Lifestyle, Media and Entertainment, Money and Finance, Social Responsibility, Sports and Technology. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

December 16, 2020 11:30 AM Eastern Standard Time

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Holiday Gifts that Bring Joy

YourUpdateTV

People are gifting differently this year. We see consumers turning to retail therapy to deal with 2020. Many of us are looking for ways to buy consciously and pay it forward this holiday season. Many trends this year show consumers turning to retail therapy this holiday season. A video accompanying this announcement is available at: https://youtu.be/9UcTLZhz7ec Sustainable Style Technology gifts are hotter than ever and some have thankfully become more sustainable. LifeProof now has a full line of sustainable phone cases, but with the same durability and protection we all love about them. This is the new LifeProof WAKE case which is made with over 85% of ocean-based plastic. It’s sleek in design, comes in 4 different colors and this is the best part -- when you purchase a case from LifeProof, you get to choose one of the company’s non-profit partners to receive a donation on your behalf. So it’s a gift you can feel good about giving. Educational Fun Educational gifting is a huge trend this year, with virtual learning challenging many parents to find ways to make learning at home fun and engaging. The GraviTrax Starter Set, for instance, is an interactive marble run and construction toy set that lets kids experiment with concepts such as gravity and magnetism, infusing play time with some fun learning. The whole family can create different tracks and work together or independently to figure out the fastest way to get your marble to the finish line, and you can add accessories (also available at Target) to take your tracks to even greater heights. GraviTrax is a really great hands-on toy that helps develop problem solving skills and creative thinking! Toys for Everyone on Your List Many retailers are finding ways to make holiday shopping easier and safer than ever before. Macy’s once again has a great selection of toys for everyone on your list and at all price points. You can find everything from classic board games, to Disney favorites like the Mandalorian and Frozen. Macy’s has also made it super easy to shop with their convenient payment and shipping options such buy online, pick up in store, and same-day delivery with DoorDash and you can always split your online purchase into 4 easy payments with Klarna. Crazy for Crafting With a lot more time at home, crafting gifts have become very popular. The Brother ScanNCut DX SDX85 is a great gift idea for the crafting enthusiast or someone looking for a new creative hobby. Use it for last-minute holiday cards, festive decorations, and more. This is the only series of electronic cutting machines with true auto-blade sensing technology and a built-in scanner. ScanNCut DX SDX85 has 251 built in designs, so you can get crafting right out of the box! Or you can easily transfer your own unique designs to the machine via USB or WiFi connectivity. About Ereka Vetrini: Ereka Vetrini is a TV Host, Lifestyle Expert, Brand Spokesperson, Producer, Blogger and proud mom of two who got her start on Donald Trump‘s “The Apprentice” season 1. Ereka is currently the host of Lifetime’s Access Health. Access Health brings you the latest cutting-edge developments and innovations in medicine, nutrition and fitness, so women everywhere can take charge of their health starting today! She is also a regular contributor to NBC’s 1st Look and NY Live. As an on-air correspondent for NBC she covers the hottest spots to dine, travel and shop! Ereka was previously the host of TLC Sunday Brunch where she brought you the very best brunch & cocktail recipes, styling tips and so much more! As a mother of two, Ereka enjoys spending every spare minute running after her 9 and 7-year-old. About YourUpdateTV: YourUpdateTV is a social media video portal for organizations to share their content. It includes separate channels for Health and Wellness, Lifestyle, Media and Entertainment, Money and Finance, Social Responsibility, Sports and Technology. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

December 16, 2020 11:00 AM Eastern Standard Time

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Observability platform LOGIQ raises US$1.8 million in seed funding from Leo Capital

Stockwood Strategy

LOGIQ, an observability platform for IT administrators and DevOps teams, announced that it has raised US$1.8 million in its first institutional seed funding round, led by Leo Capital. The funding will be used to expand its AI/ML capabilities and onboard more customers. LOGIQ solves the ubiquitous problem enterprises are faced with when handling the variety and volume of data in the organisation, while running their IT infrastructure and applications. Half of all organizations* process more than 100GB of log data in different formats every day, and the numbers continue to rise. This is just the tip of the iceberg. There is such a flood of data available from APIs, databases, data lakes, etc. The lack of a unified platform that can converge this data has long been a pain point for IT practitioners, DevOps users, and developers alike. LOGIQ's mission is to make all IT data accessible and analyzable. By unifying data types, such as logs, metrics, databases, and APIs, LOGIQ's Observability platform enables them to harness the power of machine data analytics for applications and infrastructure in a single platform with 1-Click simplicity. Users can aggregate log data, gather performance metrics, access API's and connect databases such as Elastic, Mongo, Postgres, Druid, and Mysql for real-time visibility into the health of their IT infrastructure and application environments. Commenting on the fundraise Ranjan Parthasarathy, CEO and Co-Founder, at LOGIQ, said, “We started with the goal of helping enterprises transition from managing their data in silos to a more unified manner in which they can harness their data. With LOGIQ, we want to empower developers and administrators in keeping their infrastructure and applications always running. The funding raised will enable us to widen our reach and also enhance our AI/ML capabilities.” Tito George, Co-Founder, LOGIQ, said, “Data is the new oil across enterprises. However, there is also a need for a solution that helps them manage this data efficiently without hampering their operational efficiency or infrastructure. This is what LOGIQ has set out to do with its products and offerings. This funding will help us take our solutions to more industry stakeholders.” Commenting on the investment, Rajul Garg, Managing Partner, at Leo Capital, said, “There is a huge amount of data being generated across all sectors today. Consequently, the need of the hour is a platform like LOGIQ that can help enterprises organize, manage, and categorize this data without affecting their processes and infrastructure. We are thrilled to back them and have tremendous faith in both the company and its leadership.” LOGIQ can be hosted as a self-service or managed SaaS, providing maximum flexibility to the user. LOGIQ’s support for industry standards ensures full compatibility with legacy infrastructures like bare-metal servers, VM's, switches, and more modern cloud-native environments like Kubernetes and public cloud infrastructure. Some of their USPs include unified view, predictable pricing, one-click set-up, and zero tax storage management tax. LOGIQ has a strong and motivated team with over 100 years of expertise in production engineering, building and running IT, DevOps, and DevSecOps in private and public cloud environments. LOGIQ plans to democratize the observability space and make it more accessible for organizations of all sizes. Ends * International Data Corporation (IDC) survey, The Pivotal Role of Log Analytics in Modern IT Infrastructures Notes to the editor About LOGIQ LOGIQ is the creator of the LOGIQ platform, a converged data analysis software that brings ingest, indexing, search, SQL, and streaming capabilities backed by any S3 compatible object-store. LOGIQ Log Insights is built on this converged architecture bringing scalability and simplicity to your IT operations analytics projects. The converged architecture enables rapid integration with AI platforms for gaining valuable business insights from your data. About Leo Capital Leo Capital, a venture capital firm focused on early-stage technology investments, has built a portfolio of over 20 companies since its launch in 2018. Tech is the common denominator for the venture capital fund that has invested in software-as-a-service companies, consumer internet, logistics, health tech, ed-tech, and fintech startups. Its portfolio includes automation testing tool Lambdatest, cloud PC Workspot, diabetes management app BeatO, logistics startup Vahak, gaming platform – Bombay Play, video shopping app Bulbul and ed-tech startup Edureka. Contact Details Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://logiq.ai/

December 16, 2020 08:00 AM Eastern Standard Time

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Hashnode funding round attracts marquee tech investors as traction gathers pace

Stockwood Strategy

Global blogging community for developers Hashnode, today announced it has raised US$2.1m in funding led by Sequoia Capital India’s Surge. A range of marquee investors* also participated including Naval Ravikant (early investor in Twitter, Uber and co-founder of AngelList), Ritesh Arora and Nakul Aggarwal (founders of BrowserStack) as well as Shashank Kumar and Harshil Mathur (founders at Razorpay). Founded just 6 months ago in June 2020 by Sandeep Panda and Syed Fazle Rahman, Hashnode helps developers and engineering teams start technical blogs and share them with the broader developer community. The platform is growing at a rate of 25% month-on-month in. More than 20,000 new developer blogs have been created on the platform in a few months and over 500,000 readers visit https://hashnode.com every month. Developer blogs are the heart of many developer communities that share, learn, and drive innovation around specific products, projects, hacks, and code branches. The rapid growth of the API economy, which is underpinning the tech sector's growth, has been fuelled by these developer communities. Currently, there are two types of blogging solutions. Publishing networks (like Medium) help a blogger with social media credibility and reach at the cost of content ownership and customization. There are self-hosting solutions, like WordPress, but distributing the content is difficult, which makes it hard to create large, active communities. The cost of running the software also keeps increasing. Hashnode helps writers focus on writing and gives them the freedom to blog without the risk of losing their content or losing control of traffic and SEO. Fazle Rahman, CEO at Hashnode commented: “We realised many writers just want a platform that helps them focus on writing and gives them the freedom to blog without losing control over their content or thinking about traffic and SEO. Hashnode allows developers and businesses to create a blog on a custom domain and stay connected with a central community for content distribution. This solves both the problem of content ownership and distribution.” Hashnode powered blogs are easy to use, set up, configure, highly optimised for SEO, and have built-in community interaction functionalities like reactions, comments, bookmarks, and more. “Hashnode allows developers and businesses that want to build developer communities to create a blog on a custom domain, and stay connected with a central dev community for content distribution. The platform also allows publishing articles directly from Github, a feature not available on other publishing tools,” added Fazle Sandeep and Fazle are avid developers, bloggers and authors who have both published several books on various web technologies. They graduated together from IIIT Bhubaneswar in Computer Science Engineering and have a shared passion for building products for the web and teaching developers online. * Angel investors in the round include: Naval Ravikant (AngelList, Uber, Twitter, Stack Overflow, Yammer), Ed Roman (Pluralsight and Hack Summit), Shashank Kumar (Razorpay), Harshil Mathur (Razorpay), Ritesh Arora (BrowserStack), Nakul Aggarwal (BrowserStack), Christopher Golda (BlackType, acquired by Twitter), Girish Mathrubootham (Freshworks), Salil Deshpande Uncorrelated Ventures) and Guillermo Rauch (Vercel). Ends About Hashnode Hashnode is a free content creation platform and community that allows people to publish articles on their own domain and helps them stay connected with a growing developer community. Contact Details Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://hashnode.com/

December 15, 2020 11:30 AM Eastern Standard Time

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LineSwings launches to help gamblers analyze betting opportunities during games

LineSwings

On the heels of legalized sports betting becoming a reality on mobile devices in 12 states plus Washington D.C., LineSwings launches as an innovative startup to help bettors analyze lines during games. LineSwings offers exclusive data and graphs of the live lines and money lines throughout NFL, NBA, MLB, NHL and NCAA men’s basketball games. As a Philadelphia-based company, the new service is now available nationwide as a free service at LineSwings.com and via their iOS app in the App Store. An app for Android devices is in development. “Live in-game betting is one of the fastest growing types of gambling,” said Patrick Dougherty, Managing Partner of LineSwings. “The information we offer at LineSwings can’t be found via the sportsbooks. LineSwings.com and our app provides sports gamblers an interface for tracking, analyzing and seizing opportunities.” In addition to providing real-time analytics, LineSwings users can be alerted via text or app notification when the line undergoes a significant swing during the game. For example, on Nov. 1, 2020, the Los Angeles Rams opened as a 3.5-point favorite over the Miami Dolphins. With the Dolphins leading 28-10 in the 2nd quarter, the line swung to make the Rams 16.5-point underdogs. When the underdog becomes the favorite, the line is considered inverted. The Rams came back in the game and lost by only 9. If a user set their alerts for either a 14+ point spread differential or a 14+ point inversion, he or she would have been notified in real time. LineSwings was founded by Philadelphia businessmen Dan Abato, Patrick Dougherty and Mike Rosenello, owners of ADR Technologies, LLC. They saw an opportunity to create LineSwings shortly after sports gambling became legal on mobile devices in their home state of Pennsylvania. Since LineSwings is not a sportsbook, sports fans can enjoy the data and analytics in all 50 states and around the world. As of Dec. 15, sports betting is legal on mobile devices in the following 12 states: Pennsylvania, New Jersey, Illinois, Indiana, Nevada, Rhode Island, Tennessee, Oregon, Colorado, West Virginia, Iowa and New Hampshire. Michigan will be added to that list in the coming weeks. Additional states are expected to approve sports betting on mobile devices in 2021. LineSwings consumers can make use of the information to become a smarter gambler by placing bets with their preferred sportsbook. LineSwings does not take bets. About LineSwings LineSwings is a sports gambling analytics company that offers exclusive data and graphs of the live betting lines and money lines throughout NFL, NBA, MLB, NHL, and NCAA men’s basketball games. Based in Philadelphia, LineSwings is available worldwide as a free service at LineSwings.com and their iOS app via the App Store. To learn more about LineSwings, visit their FAQ page at LineSwings.com/welcome/faq. Contact Details Eric Nemeth +1 602-502-2793 nemeth.eric@gmail.com Company Website https://www.lineswings.com/

December 15, 2020 08:07 AM Eastern Standard Time

Home for the ‘Huladays’ with Gretchen Connelie

YourUpdateTV

This holiday season will be different, with smaller gatherings, virtual celebrations, and many of us unable to travel to our favorite destinations. Recently, Lifestyle Expert Gretchen Connelie teamed with Tommy Bahama and YourUpdateTV to discuss some tips on making this holiday season feel special and unique. A video accompanying this announcement is available at: https://youtu.be/Mr0TV2Q9ghY Perfect Holiday Menu When it comes to the menu, food can be simpler. Buy the main course from the grocery store or to go from your favorite restaurant. Make the side dishes the star of the meal instead and focus on those great side dishes that everyone always loves to much. Create individually portioned sides to help prevent cross contamination. For the bar, serve a signature drink that you pre-make and portion out. Canned cocktails, spiked seltzers, along with beer, wine and sparkling water make it a safe and easy serve bar. And don’t forget desert and all the sweets you love during the holidays. Pies are classic at the holidays, and easy to portion and serve in these individual slice containers. And for those delicious holiday cookies and sweets can be served in small cupcake containers. Also, great to save for a late-night treat. Connecting with Loved Ones…Virtually Create and package a Home for the Huladays Box, which includes menu, playlist, twinkle lights, scented candle, and more. Face time and Zoom is also a great way to stay connected. Start while you’re cooking and preparing as that’s the time you would normally spend with your guests in the kitchen. Zoom thru the meal or a toast---experience it together. A portable phone stand with ring light makes that easy to do. Gifts for Everyone in the Family Gift giving is always challenging, but this year, it’s important to take a look at how everyone has been spending their time. Here are some great options, no matter how you spend your days. Whether you are a ‘New Professional’ dressed from the waist up and in casual comfort waist down, a Peak Performer (active lifestyle wear), Cozy at Home or a Relaxologist, there is something for everyone. For more information, visit TommyBahama.com About Gretchen Connelie: Gretchen Connelie is a dynamic lifestyle & trend expert specializing in-home entertaining, fashion, and travel. She has appeared on local and national TV shows with trends, tips, & tricks that keeps hosts & viewers active and engaged. Gretchen’s charisma and ability to share high concept ideas with an approachable sensibility inspires those around her to say “I can’t wait to try that”. About YourUpdateTV: YourUpdateTV is a social media video portal for organizations to share their content. It includes separate channels for Health and Wellness, Lifestyle, Media and Entertainment, Money and Finance, Social Responsibility, Sports and Technology. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

December 14, 2020 04:00 PM Eastern Standard Time

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Velocity Global appoints ADP veteran Jim Birch to modernize International PEO payroll

Velocity Global

Velocity Global, the leading provider of global expansion solutions, today announced global payroll veteran, Jim Birch, as vice president of Global Payroll and Product Strategy. Birch joins Velocity Global to lead cutting-edge strategies to streamline Employer of Record payroll execution for midmarket and enterprise clients. Birch joins Velocity Global from ADP, a leader in global payroll solutions, where he led product management and the user experience for automated payroll processes across ADP’s Streamline-Celergo multicountry payroll services. For a decade prior, Birch grew operations at Celergo before ADP acquired it in 2018. “Jim applies his world class know-how to scale global payroll operations for our clients,” said José Montero, Velocity Global chief operating officer. “For an Employer of Record, global payroll requires intricate coordination with clients and their HR platforms. As remote teams drive the largest workforce shift in recent memory, Jim will connect our payroll operations with backend name-brand payroll platforms for our clients, and make our solutions more accessible to enterprises.” Clients rely on Velocity Global’s expertise and global infrastructure to hire internationally without the cost or complexity of setting up their own foreign legal entities. As a strategic partner offering International Professional Employer Organization (PEO) services, Velocity Global serves as an employer of record to manage in-country compliance, payroll, and benefits for its clients’ supported employees. “Payroll is equivalent to the last-mile delivery of a paycheck -- it must be frictionless for the employer and the supported employee,” said Birch. “Today, the International PEO model mainly serves growth companies as they expand globally with speed and limited investment. I am energized to scale our global payroll operations to connect with enterprise platforms as corporations seek that same flexibility.” For 15 years, Birch led and integrated global payroll processes; led IT network, software development, and product management; and managed client services and a global network of payroll providers. He held international assignments serving as managing director of Celergo’s London, Singapore & Hungary regional offices. Jim will report to Velocity Global’s Chief Operating Officer, José Montero. View a biography for Jim Birch and other leaders at Velocity Global. ABOUT VELOCITY GLOBAL Velocity Global helps companies grow globally. Founded in 2014, Velocity Global’s clients rely on its expertise and global infrastructure in 185 countries to hire compliantly around the world, increase revenue, scale efficiently, and access global talent. Named a “Leader” in Global Employer of Record services by prominent analyst firm NelsonHall, Velocity Global is a strategic partner to its clients with comprehensive services led by its core offering of International PEO as well as Immigration, Entity Setup and Support, Global Talent Acquisition, and Consulting. Velocity Global is headquartered in Denver, Colorado, with regional headquarters in Amsterdam and Singapore, and local employees in 14 countries. Contact Details John Hall +1 720-650-4348 johnhall@velocityglobal.com Company Website https://velocityglobal.com/

December 14, 2020 07:02 AM Mountain Standard Time

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Last Minute Gift Ideas from Anna De Souza

YourUpdateTV

The holidays are here and everyone is scrambling to make sure they’re ready. Recently, Tech and Lifestyle Expert, Anna De Souza, teamed with YourUpdateTV to discuss some of her favorite gift options this holiday season. A video accompanying this announcement is available at: https://youtu.be/_bVyBPBDlEg Treating Loved Ones…and Yourself After a long year, everyone could use some pampering and that means taking care of our skin, especially those areas we typically forget, like the neck and décolleté. The Strivectin Uplifing Wonder Duo includes a full size version of the #1 selling cream exclusively for the neck and décolleté, TL Advanced Tightening Neck Cream PLUS, clinically proven to visibly brighten and improve wrinkles and crepiness. It also includes the new Peptight 360° Tightening Eye Serum, which targets loss of contour and crepey skin, as well as sagging of the upper eyelids. Give the Gift of Good Sleep In a year unlike any other there’s been a rise in the number of people experiencing disrupted sleep, in fact, Google searches for ‘what to do when you can’t sleep’ are up 120%. Good sleep is the foundation for good health and This Works, has hand-selected their star sleep aids into a luxurious gifting collection, designed to help you switch off, for better sleep. Each set is infused with their signature sleep Superblend – a blend of essential oils from calming Lavender to soothing Vetivert and sleep-inducing Chamomile – proven to help you fall asleep faster and wake feeling more refreshed. Gift Experiences People are traveling less for the holidays, and may have not made it to the places they love to vacation this year. Here’s a great idea to bring ‘a little bit of the beach’ to that special family, friend or colleague. Topsail Steamer is the fun you’ll want to gift up this season. Their Bay Buckets are filled with wild-caught seafood from the NC coast, andouille sausage & fresh veggies and arrive in a single-use, fully recyclable pot, you just add water or your favorite beer or wine then cook it directly on your stovetop. In just 45 minutes you have an authentic coastal seafood feast, without all the sand in your sandals. Everything is included, even the brown paper to spread out on the table. Their seasonal offerings now include holiday bundles that include cornbread and pie, too! Update Your Fitness Routine The six-in-one kettlebell from JAXJOX, the KettlebellConnect 2.0, is part resistance training system, part digital coach. It really feels like you’re exercising in the future. Users can change the weight through the app, or on the LED screen on the front of the system – it can go from 12lbs to 42lbs in just three seconds. The on-demand workouts are tracked with built-in motion sensors that track reps, power, sets, and time – making this the perfect gift for anyone trying to find a workout regimen that will keep them accountable. For more information, visit AnneDeSouza.com About Anna De Souza Anna De Souza is a digital and broadcast journalist, producer, and editor covering beauty, style, technology and lifestyle. Uncovering tomorrow’s trends today, Anna is lucky enough to test wearables that calculate calories through your skin, report on the latest runway trends as they unfold, and slather on beauty innovations that may soon earn its keep in a bathroom cabinet near you. Anna is currently a host for Yahoo! Life and contributes to The TODAY Show, The Dr. Oz Show, Access Hollywood, Good Morning America, the Rachael Ray Show, New York LIVE on NBC, FOX & Friends, WCBS-NY, FOX’s Good Day Philadelphia, the PIX Morning News, Martha Stewart Radio, Fast Company, U.S. News & World Report, Allure, the New York Post, has covered the red carpet live and also serves as a brand spokesperson on QVC. About YourUpdateTV: YourUpdateTV is a social media video portal for organizations to share their content. It includes separate channels for Health and Wellness, Lifestyle, Media and Entertainment, Money and Finance, Social Responsibility, Sports and Technology. Contact Details YourUpdateTV +1 212-736-2727 yourupdatetv@gmail.com

December 10, 2020 02:00 PM Eastern Standard Time

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Richpanel raises funding to eliminate customer service tickets for ecommerce

Stockwood Strategy

Richpanel, a revolutionary customer service platform for the ecommerce industry, has raised an undisclosed investment as part of Sequoia Capital India’s Surge with the aim to eliminate customer service tickets with an “Amazon-like” customer account section. Founded in January 2019 and headquartered in both India and the US, Richpanel was created with the purpose of helping ecommerce companies scale business without hiring more agents. The platform allows merchants to design an account page on their online storefront where they can automate order tracking, exchanges, returns, cancellations, and any other scenario which would otherwise result in a support ticket. While tech giants like Amazon and Uber have made massive investments to automate their purchase & post purchase flows like “where is my order” and “change trip destination”, these kinds of queries result in support tickets for every other business. They rely on a team of agents and a ticketing system to handle them, creating costs and inefficiencies. Richpanel’s platform helps these businesses launch a self-service portal on their stores, allowing customers to perform actions without ever having to contact a support agent. This means businesses can scale their operations without constantly expanding their support team. “The first time I disputed a cancellation fee on a ride-sharing platform, I mentally prepared myself for a 15-minute-long chat with a support rep, but I was pleasantly surprised when the entire process took less than 60 seconds. This automated customer service support technology can save ecommerce businesses millions of dollars, and we felt there was a real need to productize this for everyone else,” said Amit RG, CEO at Richpanel “At Richpanel, our goal is to help clients eliminate unnecessary support tickets. Businesses have tried chatbots, FAQs and help center solutions, but what they need is a solution that does not ‘deflect’ customers but ‘resolves’ their issues. Currently, our platform is able to resolve 40-50% of incoming queries and we will take this up to 80% over the coming months,” Amit RG added. Richpanel is the next generation in customer service support and seeks to disrupt the help desk software market as well as customer care outsourcing services, where businesses are expected to spend $110b by 20241. The platform provides a seamless experience for both visiting customers and businesses to handle cases where customers need to speak with a human. The ‘agent inbox’ helps brands manage all their support channels - email, live chat, social media & phone - from one place. The integration with ecommerce platforms help agents see complete purchase history, take order actions and respond to customers from one screen. Clients such as US-based apparel company Pawz.com are seeing positive results with Richpanel. “As one of Richpanel’s early adopters, we have been extremely happy with the platform and the team’s ability to deliver well on projects. Currently, our self-service flows powered by Richpanel are able to close nearly 60% of all incoming queries or tickets, without the need to interact with an agent,” said Julian Quintães, CEO at Pawz.com. Ends Notes to the editor 1 Radian Insights, Outsourced customer care services market worth $84.7 billion by 2020 Richpanel is a customer service solutions platform, purpose-built for the ecommerce industry. Founded in January 2019 with headquarters in both India and the US, Richpanel’s self-service platform allows merchants to design an Amazon-style account page on their store, where they can automate order tracking, returns, exchanges, cancellations, order changes and more. The platform also has an agent help desk to help customer support agents manage incoming queries across various touch points such as email, live chat, social media and phone. Today, over 1,000 merchants all over the world use Richpanel every day to support their customers. Contact Details Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://richpanel.com/

December 09, 2020 10:30 AM Eastern Standard Time

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