FTI Consulting Rolls Out Intapp Conflicts Globally to Streamline New Business Acceptance Processes and Increase Profitability

FTI Consulting, an industry-leading global business advisory firm with more than $3.5 billion in market capitalization, has adopted Intapp Conflicts to streamline the delivery of its comprehensive change-management, risk-mitigation, and dispute-resolution services



When FTI Consulting made the decision to migrate to Intapp Conflicts, the firm recognized an opportunity to improve its new business acceptance and conflicts clearance processes by implementing a solution that could reduce delays in clearing new business, help practices more quickly onboard new clients and projects, and ultimately increase profitability. The firm chose Intapp Conflicts for its ability to unify and automate what was previously a highly manual process involving numerous disparate systems and repetitive data entry.



The firm successfully deployed Intapp Conflicts last quarter, integrating the software across three systems to reduce complexity and streamline the firm’s end-to-end business acceptance process. Now, conflicts requests are centralized in one system, and the team can accomplish in a matter of minutes what previously took hours, resulting in a 75% reduction in conflicts processing time in most instances. Additionally, the Intapp implementation services team solved a critical workflow issue by developing a request-expiration process that includes automated notifications and Salesforce system updates to ensure timely management of outstanding requests and prevent backlogs.



“Intapp Conflicts has been transformative for the firm,” says Glenda Cuadra, FTI Consulting’s Senior Director of Conflicts. “We’ve greatly reduced the administrative burden on our conflicts team, while creating efficiencies throughout the entire new business acceptance process. We’re not only able to more quickly process requests and onboard new clients, but we can enable our professionals to begin delivering client services faster, which impacts both client satisfaction and revenue. It’s a win-win-win.”



“We’re excited to see FTI Consulting’s success with our solutions, first with Intapp Walls and now with Intapp Conflicts,” said Nigel Riley, General Manager for Intapp’s Risk & Compliance business. “We look forward to our continued partnership and the second phase of our project, which will extend the value of Intapp Conflicts by integrating with additional systems. Our purpose-built approach to conflicts clearance has proven to be a critical driver of both operational efficiency and revenue growth for advisory firms like FTI Consulting time and time again.”