LiveChat’s new Webflow App Now Available for Users of Both Platforms
Boston
|
December 20, 2023 10:40 AM Eastern Standard Time
The integration of LiveChat with the Webflow platform is now accessible to customers of both companies. This collaboration results from Text, the parent company of products such as LiveChat, ChatBot, and HelpDesk, partnering with Webflow, the creator of the no-code website-building platform currently used by approximately 3.5 million users.
Thanks to the collaboration between Webflow and Text, adding LiveChat as a new communication channel has become remarkably simple for Webflow users. This addition can be facilitated through both the Text Marketplace and the Webflow Marketplace.
“We’re thrilled to welcome the LiveChat App to the Webflow Marketplace,” said Dan Brown, Senior Director of Corporate Development at Webflow. “We know that businesses are under increased pressure to offer real-time support and engagement, and believe this seamless integration between Webflow and LiveChat will help more businesses meet their customers where they are.”
“We are proud that LiveChat is the first product in its category directly integrated with Webflow and available on the Webflow Marketplace. As a result, we create significant added value for users who, with just one click, will be able to open a new communication channel and, as a result, monetize their online business more effectively and improve customer satisfaction," added Szymon Klimczak, Chief Growth Officer at Text.
Webflow is the world’s leading visual development platform for building powerful websites without writing code. LiveChat (owned by Text, formerly LiveChat Software) is a full-service customer support platform that assists businesses in capturing leads and making purchasing easier. Today, over 37,000 companies in more than 150 countries trust the platform to communicate with and engage clients.
LiveChat’s Webflow App empowers Webflow users to swiftly and efficiently incorporate a new communication channel with their clients. With this integration, websites built on Webflow can now offer interactive and immediate customer support through LiveChat, leading to increased user engagement and stronger customer relationships.
LiveChat boasts around two hundred integrations that can collaborate with various vital business solutions. It also consolidates communication from multiple channels in one place and gathers information for later analysis.
The combination of LiveChat and Webflow data enables advanced analysis and reporting. Users can now monitor the effectiveness of online communication in the context of user behavior on the website, allowing for a more precise adjustment of customer service strategies.
Key benefits of the LiveChat app offered to Webflow users:
Proactive customer support. Communicate and engage with customers using a customizable chat with real-time data, interactive greetings, message templates, chatbots, and more.
Over 200 tools to integrate with LiveChat. Connect the platform with CRMs, data analytics tools, email campaign software, and more to streamline processes and provide even better CX.
Be where customers are. Access customer queries from various channels in one place, saving time on switching tabs while communicating with customers the way they like.
ABOUT TEXT
Operating in the “customer service” business, Text is one of the leaders in the global market for live chat solutions. Its LiveChat product supports companies in customer service, online sales support, and lead generation - allowing its partners to stay in touch with their customers anywhere and anytime. Text’s other products include ChatBot, HelpDesk, KnowledgeBase, and OpenWidget.
LiveChat is used by over 37 thousand companies in 150 countries, the ChatBot product has over 2,800 customers in more than 30 countries, and the Helpdesk product has over 1,000 customers.
Contact Details
Text SA
PR Team
Company Website
