SuperOps.ai raises Series B funding of $12.4m as customer numbers rally and launches new advanced network monitoring tool SuperOps.ai has pumped customer growth 300% in the last year and this series B round takes total funds raised so far to $29.4m. Team to double down on U.S. headquarters.
Ney York, US
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October 10, 2023 09:00 AM Eastern Daylight Time
SuperOps.ai, the AI-powered IT management SaaS platform, announced today that it has raised $12.4 million in Series B funding, bringing total funds raised to date to $29.4 million. The funding round was led by Addition and March Capital, with participation from Matrix Partners.
SuperOps.ai is a unified platform that helps transform Managed Service Providers (MSPs) into highly effective and profitable businesses that can successfully meet the changing demands of the future. As a one-of-its-kind cloud native, SuperOps.ai simplifies the IT management process and workflow of MSPs on a single, unified platform. It enables them to move away from fragmented tools by bringing together the capabilities of remote monitoring and management of client assets with professional services automation functionalities including service desk, cash flow management, reporting, client management and more. Over the last 12 months, customer numbers at SuperOps.ai increased 300%.
Today, SuperOps.ai launched advanced Network Monitoring capabilities as part of the unified platform to further expand its offering to MSPs. Now, MSPs will be able to include Network Monitoring as a service without having to onboard yet another tool. For early access of the new advanced Network Monitoring functionality, interest can be registered here.
“The IT support landscape has been evolving rapidly and MSPs need to keep up to navigate this fast-changing world. Traditionally, MSPs relied on a mix of tools that resulted in high costs and lack of visibility and efficiency. Now, with SuperOps.ai, they can move from outdated point products to a unified platform that is built specifically with their needs in mind,” said Arvind Parthiban, Co-founder and CEO of SuperOps.ai. “I am excited about the launch of advanced network monitoring as part of our unified SuperOps.ai platform, so MSPs can offer more services to their clients without adding on more tools. This is in keeping with our promise to MSPs that we will always listen to them, co-build with them, be transparent, provide them with first class support, not tie them down with contracts, and help them grow. Our goal is to keep developing our platform further so that it can keep supporting MSP ambitions as they take on increasingly complex IT challenges.”
The $280-billion MSP industry is dominated by small and medium-sized businesses, which have struggled with tools that have not seen any innovation for years. SuperOps.ai has changed this status quo. With the proceeds of the fund raise, SuperOps.ai plans to increase its investments in further enhancing its AI capabilities. SuperOps.ai’s AI framework is advancing into a predictive intelligence layer that will not only help MSPs improve their efficiency but also move from solving client issues to pre-empting them, thus saving precious technician time and improving the quality of support.
SuperOps.ai is also scaling partnerships with vendors in areas including cybersecurity, payments and data backup to ensure MSPs have 360-degree technology support. The company will also be investing in community-led initiatives aimed at helping MSPs in areas beyond technology.
“SuperOps.ai is revolutionizing how MSPs run and grow their operations and is ushering them into the future,” said Todd Arfman of Addition. “We are excited to continue supporting the SuperOps.ai team as they help transform MSP businesses with their powerful, AI-native, easy-to-use platform.”
“We are excited to partner with Arvind and the team at SuperOps as they empower the MSP market with their secure, cloud & AI native platform for PSA, RMM, IT documentation, project management, and network management. The SuperOps team has strong domain experience and a customer-first approach, and we believe they are well-positioned to drive innovation in the underserved MSP market,” said Ravi Rajamony, Vice President at March Capital.
While SuperOps.ai supports MSPs globally, it is committed to deepening its investments and on-ground presence in the U.S. and appointed Juan Fernandez as Channel Chief earlier this month. In this role, Mr. Fernandez will spearhead SuperOps.ai’s efforts to build more value for MSPs.
Fernandez is an experienced MSP industry leader, who built an MSP business worth $20 million in six years, before selling it. Co-author of the highly popular “The MSP Handbook”, Fernandez is also a member of the Comptia North American Executive Council.
About SuperOps
SuperOps.ai is a unified PSA-RMM platform powered by AI and intelligent automation, built for fast-growing MSPs. The company was founded in 2020 by serial entrepreneur Arvind Parthiban and Jayakumar Karumbasalam, who have a combined experience of over 35 years in the IT industry. CEO Arvind previously co-founded the leading website optimizFation software, Zarget, which he sold in 2017. With a deep commitment to innovation and a focus on customer success, SuperOps.ai equips MSPs with the tools they need to streamline operations, enhance service delivery, and grow their businesses.For more information please visit https://superops.ai/
About March Capital
March Capital is a top-tier venture growth firm headquartered in Santa Monica, California and investing globally since 2014. March identifies entrepreneurs with a provocative vision to lead the future and later-stage companies poised for growth, then dares to go all in by leading rounds with deep conviction and concentration risk. With $1.65B+ in capital over 4 funds and across 25+ market-leading technology companies, March accelerates the digital transformation of cloud-based software, automation, AI & IT infrastructure. Our vision is to create a best-in-class technology investment platform by combining intense sector focus, patience, access to a global leadership network (including founding The Montgomery Summit), and high-impact portfolio engagement to inspire & accelerate extraordinary companies. For more information, please visit https://marchcp.com/
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Radhika Nair
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